Optum Philippines, a global capability center of UnitedHealth Group, marks a significant milestone as it celebrates its first anniversary in Davao Hub. Since its opening, the Davao location has become an integral part of Optum’s mission to support a healthier world through innovative and data-driven healthcare solutions, while showcasing the exceptional potential of the local workforce.
Optum plays a crucial role behind the scenes—offering clinical support, business processing, and technology services that enable healthcare systems to function more efficiently. The establishment of the Davao Hub is a testament to the company’s commitment to leveraging regional talent and providing meaningful opportunities for Filipinos in Mindanao.
The decision to expand into Davao was driven by the city’s skilled workforce and its strategic potential for growth. Initial operations began remotely in 2021, following the easing of community lockdowns. Today, Optum Davao is a thriving hub of activity, employing a diverse team across contact center operations, clinical services, and payment integrity solutions. This growth underscores Davao’s potential as a center for healthcare excellence, supported by committed professionals.
Over the past year, the Davao team has reached key milestones. Employee engagement surveys reveal a 94% satisfaction rate, reflecting the company’s efforts to foster a collaborative and growth-oriented workplace culture. Elaine Artuz, a Davao-based employee, was recently honored as one of Optum’s “Super Heroes”, a recognition of employees who embody the company’s values and commitment to service.
Beyond workplace achievements, Optum’s presence has brought meaningful opportunities to the local economy. The company continues to work closely with local universities and training institutions to better equip up-and-coming healthcare and IT talent. A number of hires have come through referral programs and academic partnerships, reinforcing the organization’s investment in the region’s long-term talent development.
The company has also made efforts to embed itself in the community. Local engagement initiatives, including participation in festivals and the use of regional languages, have helped foster a sense of identity and pride among employees. As the only global capability center of its kind in Davao, Optum offers access to specialized training and career progression previously limited in the area.
One such initiative is the launch of Optum Health Education Global in the Philippines, which offers free courses for upskilling healthcare professionals. This program not only supports professional development but also helps future-proof the local workforce by preparing them for emerging roles in global healthcare.
Looking forward, Optum Philippines aims to further expand its Davao operations by introducing new programs focused on leadership, innovation, and continued upskilling. The company plans to deepen its collaborations with academic institutions, industry groups, and government partners to open more career pathways and drive sustainable growth.
As the Davao Hub celebrates its first year, Optum expresses pride in the achievements of its local team and enthusiasm for the road ahead. The Davao Hub stands not only as a symbol of business expansion but as a reflection of the resilience, capability, and promise of the Davaoeño community, poised to play a key role in shaping the future of healthcare innovation.